Jerry's RV Trailer Sales & Service Ltd. ("Jerry's," "we," "us" or "our") is a family-owned RV, trailer, and lawn and garden equipment dealer in New Minas, Nova Scotia. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have. It applies to our websites (jerrysrv.com and jerrysrvrentals.com), our social media pages, our advertising, and your interactions with us in store, by phone, by email, and by text message.
We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable laws, including Canada's Anti-Spam Legislation (CASL).
Information you give us
We collect information you choose to provide when you:
Information collected automatically
When you visit our websites, view our ads, or open our emails, we and our advertising and analytics partners may automatically collect:
This information is collected using cookies, pixels, and similar technologies, described in Section 4.
Information from other sources
We may receive information about you from:
We use personal information to:
We only use your information for the purposes we identify when we collect it, or for purposes a reasonable person would consider appropriate in the circumstances, unless we ask for your consent or the law permits otherwise.
By providing personal information to us, you consent to its collection, use, and disclosure as described in this Policy. Where information is more sensitive, such as financing or driver's licence information, we will ask for your express consent.
You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us (see Section 12). If you withdraw consent, we may not be able to provide certain products or services, such as financing or rentals.
Our websites use cookies and similar technologies to make the site work, understand how visitors use it, and deliver and measure advertising.
These partners may combine information collected on our website with other information they have about you. We do not provide our advertising partners with financing, credit, driver's licence, or payment information.
Your choices
Opting out does not mean you will stop seeing ads. It means the ads you see will be less tailored to your interests.
We send commercial emails and text messages only in accordance with CASL. That means we have your express or implied consent, for example because you recently bought from us, rented from us, or made an inquiry.
Every promotional message we send includes our contact information and a way to unsubscribe. You can unsubscribe at any time by clicking the unsubscribe link in an email, replying STOP to a text message, or contacting us directly. We will process your request promptly. Even if you unsubscribe from promotions, we may still send you transactional messages, such as service reminders, rental confirmations, recall notices, or replies to your inquiries.
Standard message and data rates may apply to text messages.
We do not sell or rent your personal information.
We share personal information only as needed with:
Some of our service providers, including Meta, Google, and our CRM and hosting providers, may store or process personal information outside Canada, including in the United States. When that happens, your information may be subject to the laws of that country, and may be accessible to courts, law enforcement, and national security authorities there. We use contractual and other measures to require these providers to protect your information.
We keep personal information only as long as needed for the purposes described in this Policy, or as required by law. For example, sales, rental, and service records are kept to meet tax and warranty obligations and to provide ongoing service. When information is no longer needed, we securely destroy it or make it anonymous.
We use reasonable physical, organizational, and technical safeguards to protect personal information from loss, theft, and unauthorized access, use, or disclosure. These include restricting access to staff who need it, securing our premises, and using secure, password-protected systems. Payment information is handled through secure payment processors.
No method of transmission or storage is completely secure. If a privacy breach creates a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required by law.
You have the right to:
To make a request, contact our Privacy Officer (Section 12). We may need to verify your identity before responding. We will respond within 30 days, or let you know if we need more time as permitted by law.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca or 1-800-282-1376.
Our websites and services are intended for adults. We do not knowingly collect personal information from children under 13. Rentals, purchases, and financing require customers to be of legal age. If you believe a child has given us personal information, please contact us and we will delete it.
If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact our Privacy Officer:
Privacy Officer
Jerry's RV Trailer Sales & Service Ltd.
9384 Commercial Street
New Minas, NS
Phone: (902) 681-9501
Email: office@jerrysrv.com
Our websites may link to other sites, such as manufacturer websites, financing applications, or social media platforms. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The updated version will be posted on this page with a new "Last updated" date. If we make significant changes, we will let you know by posting a notice on our website or contacting you directly.